We want you to be completely satisfied with your purchase! We accept returns of any regularly-priced, unused and unopened merchandise for any reason. If you are not 100% satisfied with an item in your order, return it to us postmarked within 30 days of receipt. We will refund your money (less actual shipping costs) or give you store credit, whichever you prefer. Refunds on clearance or promotional items will vary; please contact us. Additional, puppets and other plush items cannot be returned due to safety and health concerns.
Please package items in original cartons or comparable sturdy boxes with sufficient packaging material to insure they arrive in acceptable condition. We cannot be responsible for items lost or damaged in transit; we advise you send items with insurance and tracking numbers for your protection. If returned items are damaged you may receive only a partial refund or credit.
Amazon Customers: Please review our return policy on Amazon's website.
Refund on Shipping Costs
Customer is responsible for all return shipping costs unless an item is received damaged or defective. If an item is damaged, please e-mail or call us so that we may replace the item or have it returned to us at our cost. You must save your packaging until we advise you that UPS has approved the claim. If you do not retain your packaging, then we will only refund the shipping charges if UPS approves the claim.
If you make a mistake when entering your shipping address on our website, our carrier may return your packages as undeliverable. If this happens, we will attempt to contact you to find out if you prefer to:
- receive a refund of the cost of your order less the actual shipping charge (which may be higher than what you were charged by our shopping cart), or
- have us re-ship the order, in which case you will be charged the exact shipping charge as an additional charge
Please note: if the mistake happened on the part of WonderBrains or our carriers, instead of a customer-entered error, we will reship at no additional charge. This is the only case where we will reship at our cost.
Refund Payment Method
If you return an item for store credit, WonderBrains will issue a refund in the form of a gift certificate for the returned item and tax associated with that item (less shipping costs). If you return an item for money back, WonderBrains will refund the amount according to your original method of payment. For credit card refunds, please allow 10 business days from the time your return is received by WonderBrains, for the credit to appear on your statement.
When we receive and process your return, we will email you a confirmation.
Instructions for returns
- Email your intent to return items to: firstname.lastname@example.org. We will provide you with an RMA number, which must be included on your returns form.
- Download and our Returns Processing Form, fill it out completely and legibly, and included it in your package.
- Failure to obtain an RMA number, and/or include the completed Returns Processing Form, may delay your refund.
Thank you for following these instructions! We will be able to keep our prices down with your help!